|
| |
Please read all information here before you make a purchase.
|
We sell all brand new items, unless
it is clearly indicated otherwise.
|
|
Payment:
We accept credit cards (Visa,
MasterCard, Discover and American Express), Money Order, Cashier
Check and Paypal (www.paypal.com).
The checkout for the purchase on this website is by Paypal
secure checkout system. Registration to Paypal is not required.
We do not have your credit card information.
Texas resident needs to pay a 8.25% sale tax.
|
|
Return/exchange/warranty
policy:
The defective item (under
normal usage) could be returned to a designated service center for repair
or exchange within 30 days of the date received. Some (not all) products have 1 year
of limited warranty.
Buyer will be responsible for all S/H cost.
Please note that free items do not
have any warranty.
Return it in new condition
within 7 days of the date received if not complete satisfied, we will promptly
issue a refund minus S/H fee and up to 15% restocking fee (restocking fee is
wavered if the item is not opened).
|
|
One year limited warranty for new karaoke
player:
- We will exchange for a new one if the item is defective within 30 days
of arrival. We will cover the shipping cost both ways.
- We will repair or replace the item free of charge from 31st to 90th day.
Buyer needs to pay the shipping to our location.
- From 91st day to 1 year, the buyer needs to pay a small fee for the
cost of parts and labor. The buyer will also be responsible for the
shipping costs both ways.
- The warranty is voided if the item is modified or physical damaged, or
becomes non-functional due to user error.
Please note that minor problems or imperfections of an item that do not
affect main functions are not considered defects of the item. Problems of
minor items (like microphones when purchased with a karaoke player) are not
reasons for return for defect for the main item. We will provide service
(exchange/repair) for the defective items free of charge.
Please also note that for players with karaoke songs there may be
some songs, among many thousands of songs,
that are misprinted, missing vocal and subtitle and have other problems
that happen to all items of the same model. That
is quite normal for this type of player, not considered a defect of the player or the midi disc, could not be
considered as a reason for return or exchange. Please also note that there may
still have a protective plastic film cover for some players. The film could be
opened at various degree at assembly.
|
|
|
Please
contact us for a RMA number before you return an item.
The product must be sent carefully packaged. The original carton
is not suitable for shipping. It's strongly recommended to return the product in
its original carton, then place it inside a larger carton ensuring that there is
adequate cushioning to prevent possible shipping damage to the unit. Your
failure to abide by these guidelines may cause your request for warranty service
to be denied,
and the package will be refused and returned to you at your own expense.
The S/H fee for those items with
free shipping is considered as the actual shipping cost plus $5.
|
|
![[Company Logo Image]](images/logo.gif){kind=logo}